IntegrityStar, March 2026 edition
Not all reports submitted to the UCF IntegrityLine require an investigation. When a report reveals a clear, undisputed gap in compliance (like a missing accessibility feature or an expired permit), we don’t wait for a formal investigation to bridge the gap. In this edition’s Case Corner, we explore how skipping a formal “fact-finding” investigation in favor of resolution mode helped to fix a digital accessibility barrier in record time.
Background
An anonymous reporter submitted a UCF IntegrityLine report alleging that a video maintained on UCF’s website was not compliant with the Americans with Disabilities Act (ADA). The video did not contain any captions, subtitles, or transcript, which therefore excluded access for the hearing impaired.
Review and Resolution
University Compliance and Ethics identified the video in question as one that previously contained captions but was recently updated. Through an inquiry it was identified that there was an ADA compliant version of the video, but the incorrect version was unintentionally posted to the website. Upon identifying the issue, the ADA compliant version of the video was immediately posted to replace the incorrect version.
This Case Corner illustrates how an IntegrityLine report can lead to a quick resolution without the need for an investigation. We appreciate the anonymous reporter who identified this as an issue and felt comfortable enough to bring it forward to the UCF IntegrityLine allowing the university the opportunity to address the issue.